Symptom 1: Microsoft Outlook (2010) does not remember the mail profile when logging on for a second time.
Symptom 2: Every time Outlook starts for the first time in a session, it comes with a “First run”-wizard.
Outlook can be forced to run the “First run”-wizard every first time Outlook is started. When using mandatory profiles, the configuration chance to the user profile will not be saved and when a user starts a new session, Outlook will think the “First run”- wizard has not been run yet.
Don’t use mandatory profiles.
Remove the following registry keys from your installation:
The registry key for “custom14.prf” is also described in KB242642 in the RES Software Knowledge Base, but without the removal of the “First-Run” key it did not solve my customers issue.
Note: This only applies in environments where mandatory profiles are used.